How to fix problem on my EPSON Workforce printer saying ” Cannot recognize ink cartridges ” ?
Question by extrajay: How to fix problem on my EPSON Workforce printer saying ” Cannot recognize ink cartridges ” ?
I own an EPSON WorkForce 500 printer.
I have used many remanufactured ink cartridges and had no problem until today.
I put in a new Black ink cartridge, that I recently purchased online. It says “Remanufactured” on it, which is better than “Compatible”. I have purchased those ink cartrages multiple times already, as I mentioned, and never had any problem. My printer always recognized them.
With this last one, though, it did NOT ! It reads “Cannot recognize ink cartridges”.
I tried taking it out, putting it back in, rubbing on the gold chip, shaking the cartridge, pushing it firmly while placing it in the printer slot…anything suggested by users online in different forums.
Nothing worked so far!
I also turned off the printer, turned it back on, same problem!
I read somewhere that EPSON does some kind of firmware update that makes the printer more sensitive to Replacement cartridges. May be I got such an update recently, but I don’t remember. I have installed an EPSON software on my desktop PC, may be it did the update automatically, I don’t know. I also read in forums that some people purchased original EPSON cartridges from the Epson web site or HomeDepot, and the printer did not recognize those too!
I guess it is a printer/software/Update issue? Or may be the problem is something else.
What do you think?
Why my printer can’t recognize replacement cartridges any more?
And how can I fix this problem?
Best answer:
Answer by Richard J
I also have used remanufactured ink cartridges without any problems. But in time you will eventually buy a ink cartridge that the printer will not recognize. It is a gamble when buying these cartridges. The best choice you have is to replace the cartridge.
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You might consider buying one of these: http://printerinkcartridges.printcountry.com/printer-ink-cartridges-information-facts-downloads/epson-chip-resetter-fact/
To rectify this error with your printer, first of all, you need to snap the cartridge in and out a few times. If this doesn’t work, you need to remove the printer cartridge from the printer and then clean off the foil contacts. You need to be careful while doing this and do not wipe the nozzles from where the ink comes out. Insert the cartridge and switch on the printer. Now your problem might be fixed. If this does not work, it is better to inform the manufacturer or contact online technical support experts.